Find answers to the most frequently asked questions.
Hardware
Yes. The terminal is a host unto itself. We keep record of the sales it processes, but do not support it as a backup memory.
An Ethernet hub or switch is recommended when multiple connections need to be used.
You may purchase another register by contacting your sales representative.
User Access
This error occurs when there are no “open” register seats. A support representative would need to either create a new, or open up an existing Register space for the hardware you’re using.
More users may be added in the back-office portal under the Staff section, then the User section, then “add user” button.
In the portal navigate to Staff section, Users section, then Change Password.
Inventory
If you imported your inventory with a CSV file, and you need to import more, you can just add inventory to your previous list. The system will skip over the items you have already imported, and will accept the new items into the system.
No, It is set for the item, and reaches across all level of users.